In what is considered to be one of the biggest business disruption for KFC in recent years, the fast-food chain had to shutter hundreds of stores in the UK owing to shortage of chicken.
KFC inked a deal with DHL for deliveries of its chicken and other essentials across the UK, but things didn’t go as per the plan with ‘operational issues’ taking over preventing on time delivers of the goods to nearly 80 per cent of KFC stores in the UK. According to reports more than 700 stores had been shuttered in the UK over the weekend while some are offering a downsized menu or shorter opening hours.
“We’ve brought a new delivery partner onboard, but they’ve had a couple of teething problems — getting fresh chicken out to 900 restaurants across the country is pretty complex,” KFC said in a statement.
KFC said they are not compromising on quality of the food they offer and because of no deliveries, some of the restaurants decided to keep their doors closed with others offering limited options.
“We know that this might have inconvenienced some of you over the last few days, and disappointed you when you wanted your fried chicken fix – we’re really sorry about that”, KFC said.
DHL blamed the delivery delays on “operational issues”. In a separate statement the company has said that it was working to resolve the problem.